Frequently asked questions

Clear answers,
before your visit.

The practical details of virtual care, payment, appointments, and what to expect.

01How does virtual care at Selah Health work?+

Selah Health provides secure virtual visits from the comfort and privacy of home. During your appointment, you can discuss your concerns, medical history, symptoms, and treatment options, then develop a care plan tailored to your needs.

02What conditions and services do you treat?+

Care includes menopause and perimenopause care, hormone therapy, weight management and GLP-1 care, preventive wellness, chronic disease management, lab review, medication management and refills, and appropriate acute telehealth visits.

03Do you accept insurance?+

Selah Health is currently a self-pay practice and does not bill insurance directly. Payment is due at the time of service. Upon request, documentation may be available for you to submit for possible out-of-network reimbursement, which is not guaranteed and depends on your plan.

04What states do you serve?+

Selah Health currently provides virtual care to patients located in New York, Connecticut, Texas, and Florida at the time of their appointment.

05Do you prescribe hormone therapy?+

Hormone therapy may be prescribed when clinically appropriate after a comprehensive evaluation of symptoms, medical history, risk factors, and treatment goals. Ongoing monitoring or laboratory testing may be recommended depending on your plan.

06Do you prescribe GLP-1 medications for weight management?+

GLP-1 medications may be prescribed when medically appropriate after an evaluation of your health history, weight-management goals, current medications, and potential risks. Care includes ongoing monitoring and follow-up.

07Can you review lab results ordered by another healthcare provider?+

Yes. You may schedule a Lab Review visit even when your testing was ordered elsewhere. Upload a copy of your results through the secure patient portal before your appointment.

08Can I get a medication refill through Selah Health?+

Medication refills may be provided when clinically appropriate. Your healthcare history, current medications, treatment needs, and any required monitoring are reviewed first.

09What should I do if I have a medical emergency?+

Selah Health does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not wait for a telehealth appointment or send an urgent portal message.

10How do I schedule an appointment?+

Use the secure booking portal to choose the service that best fits your needs and select an available appointment time.

11What is your cancellation and rescheduling policy?+

If you need to cancel or reschedule, please do so through the Client Portal or contact Selah Health as early as possible. Late cancellations and missed appointments may be subject to a fee under the cancellation policy.

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